Greatness Through Customer Service! by Bernard Smalls

Thank God It's Sunday - The Gospel of Customer Service Introduction



GREATNESS!

No one achieves greatness without being of service.
Service is the essence of greatness. All great men
and women are great because they first gave some
talent or ability in service to others. And no
matter how small our talent, we too can contribute
in some way to others – we too can become GREAT!


INTRODUCTION Why We Made History!

As a corporate trainer for Toyota Mall, one of the fastest growing Toyota franchises in history, I experienced a lot of fun and fulfillment as I endeavored to teach hundreds of employees the concepts of Raving Fan customer service. My role was to improve the human performance systems of the organization in the areas of sales and customer service excellence. I quickly found that clichés did not work!

Owner, John Williams, had for many successful years been the General Manager of Southeast Toyota, the largest Toyota distributorship in the world. We made history by being the first Toyota dealership in the history of the world to win all ten Toyota performance excellence awards in the first year of business, including the prestigious President’s Award. The following year, we made history once again by being the first Toyota franchise to win the President’s Award back to back! Since we love making history we won the top award again by doing a three-peat; being the first Toyota dealership to win President’s Award in the first three years of business. Mr. Williams is well known for saying, “In our organization poor performance is not an option.”

As you read this parable, based on a true account of success through training others to delivering excellent service, I believe that you will see that the spiritual and the practical can work together to produce a level of service that will amaze the world. Finally, TGI-Sunday is good news (that’s why I call it the gospel) and it is designed to bring the power of timeless truths into your practical, everyday work life and to help you do exploits in the marketplace and experience the rewards of prosperity and true greatness!

Take care of yourself and enjoy reading TGI – Sunday! O. Bernard Smalls

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"Bernard is an excellent speaker with great content that will inspire any audience. Bernard is a real winner."
- Dr. Ken Blanchard -Co-author of "The One Minute Manager

O. Bernard Smalls is a member of the professional Speaker’s Bureau International, an author, a motivational-speaker and a corporate coach with a focus on self-improvement, customer service, leadership and sales training. His motto is to deliver self-improvement products and services that are simply BS! belief systems.
He presently resides in Phoenix, Arizona.

CONTACT INFO:

Email: gunghoguru@hotmail.com
Phone: 602 791 9710
www.obernardsmallscompanies.com